Frequently Asked Questions
Contact
How can I contact Rijk Zwaan South Africa?
Call us on +27 61 120 3082, or WhatsApp us on +27 64 757 6363, from 07:00am-17:00pm, Monday – Friday (except national public holidays.)
Email us through info@rijkzwaan.co.za, or submit an online form.
Account & Access
Can I order seeds from Rijk Zwaan without an account?
You will need an account to order seeds. You can register here.
Can multiple people from the same company order through the webshop?
Yes, you can. Make sure that each user has their own login.
Ordering & Terms
What are the terms and conditions of buying seeds from Rijk Zwaan?
Our General Terms and Conditions of Sale and Delivery can be found at the bottom of every page and via the following link.
Is there a minimum order value per order?
There is no minimum order value.
Can I choose a delivery date for my order?
This is possible up to a maximum of 2 months in advance.
Availability & Product Information
The variety I want is out of stock. When will it be available?
We can look into this for you and give you a timeframe, please call us or send us a message.
Shipping & Delivery
Is it possible to have multiple delivery addresses?
Yes, you can add multiple addresses in your account settings. However, only one delivery address can be chosen per order.
With which logistics partner will the goods be shipped?
We ship nationwide using Courier Guy, Postnet Aramex, and EPX.
In Gauteng, we make use of our local delivery driver. For local deliveries, only the following applies:
Monday: Bapsfontein area
Tuesdays : Brits & Tarlton
Wednesdays: Pretoria
Thursdays: Meyerton area
Fridays: Brits & Tarlton
How long does it take until I receive my order?
If you choose not to select a desired delivery date, we will process and ship your seeds within 1-2 business days of receiving your order.
Do you charge shipping fees?
Yes. Orders below R5000, will incur a delivery fee of R140. Orders above R5000, will be delivered free of charge.
Payment
Which payment methods are offered?
Through the online shop, we accept bank payment in addition to credit and debit card payments.
The invoice option may be available to you depending on your existing credit terms with Rijk Zwaan South Africa.
Changes & Issues
How do I change or cancel my order?
If you need to change or cancel your order, please call us immediately on +27 61 120 3082.
What should I do if my order arrives damaged?
Please contact us as soon as possible. Send us photos of the damaged goods and include your batch and delivery number. We will look for a suitable solution together.
Order Status
Where can I find the status of my order?
You can see the status of your orders in the order history section of your user profile.